SupportCandy Assign Agent Rules

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Version 3.0.6 report outdated
Updated on February 23, 2024
Auto Updates Yes
License GPLv2+

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SupportCandy Assign Agent Rules WordPress plugin allows you to automate the process of assigning support tickets to specific agents based on certain rules. This plugin is ideal for businesses that receive a large number of support requests and need to streamline their support processes. With SupportCandy Assign Agent Rules, you can ensure that each support request is assigned to the most appropriate agent, ensuring faster response times and higher customer satisfaction.

Primary Function

The primary function of SupportCandy Assign Agent Rules is to automate the process of assigning support tickets to specific agents based on predefined rules. This plugin allows you to define rules based on various criteria, such as the type of support request, the priority level of the request, the customer’s location, and more. Once a support request is submitted, the plugin will automatically assign it to the most appropriate agent based on the defined rules.

Features

SupportCandy Assign Agent Rules comes with a range of features that make it easy to automate your support ticket assignment process. Some of the key features of this plugin include:

Rule-Based Assignment

With SupportCandy Assign Agent Rules, you can define rules based on various criteria, such as the type of support request, the priority level of the request, the customer’s location, and more. Once a support request is submitted, the plugin will automatically assign it to the most appropriate agent based on the defined rules.

Multiple Rules

You can define multiple rules for assigning support tickets, ensuring that each request is assigned to the most appropriate agent based on a range of criteria.

Priority-Based Assignment

You can define rules based on the priority level of the support request, ensuring that urgent requests are assigned to agents with the necessary skills and experience to resolve them quickly.

Location-Based Assignment

If you have agents located in different regions, you can define rules based on the customer’s location, ensuring that support requests are assigned to agents in the same region for faster response times.

Agent Availability

SupportCandy Assign Agent Rules takes into account the availability of agents when assigning support tickets. If an agent is already assigned to another support request, the plugin will assign the new request to the next available agent.

Customizable Rules

You can customize the rules based on your specific requirements and business needs. This allows you to create a support ticket assignment process that is tailored to your business and ensures that each request is assigned to the most appropriate agent.

Use Cases

SupportCandy Assign Agent Rules is ideal for businesses that receive a large number of support requests and need to streamline their support processes. This plugin is particularly useful in the following situations:

Large Support Teams

If you have a large support team, it can be difficult to manually assign support tickets to the most appropriate agent. SupportCandy Assign Agent Rules automates this process, ensuring that each request is assigned to the most appropriate agent based on predefined rules.

High Volume of Support Requests

If you receive a high volume of support requests, it can be challenging to manage them all manually. SupportCandy Assign Agent Rules automates the process of assigning support tickets, ensuring that each request is assigned to the most appropriate agent for faster resolution times.

Geographically Dispersed Teams

If your support team is geographically dispersed, it can be challenging to ensure that support requests are assigned to agents in the same region for faster response times. SupportCandy Assign Agent Rules allows you to define rules based on the customer’s location, ensuring that support requests are assigned to agents in the same region.

Conclusion

Overall, SupportCandy Assign Agent Rules is a powerful WordPress plugin that allows you to automate your support ticket assignment process. With its range of features and customizable rules, this plugin ensures that each support request is assigned to the most appropriate agent for faster resolution times and higher customer satisfaction. If you have a large support team or receive a high volume of support requests, SupportCandy Assign Agent Rules is an essential plugin for streamlining your support processes.

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