SupportCandy Export Ticket

SupportCandy Export Ticket WordPress plugin allows users to export their support tickets from SupportCandy helpdesk plugin. SupportCandy is a popular helpdesk plugin for WordPress that enables users to create a helpdesk system on their website. The Export Ticket plugin is an add-on to SupportCandy that provides users with the ability to export their support tickets to a CSV file.

Primary Function

The primary function of the SupportCandy Export Ticket plugin is to provide users with the ability to export their support tickets from the SupportCandy helpdesk plugin. The plugin exports the tickets to a CSV file, which can be opened in a spreadsheet program like Microsoft Excel or Google Sheets. This makes it easy for users to analyze and manage their support tickets outside of the SupportCandy plugin.

Features of SupportCandy Export Ticket Plugin

Export Tickets to CSV File

The main feature of the SupportCandy Export Ticket plugin is the ability to export support tickets to a CSV file. This feature is especially useful for users who want to analyze their support tickets outside of the SupportCandy plugin. The exported CSV file contains all the relevant information about the support tickets, including the ticket ID, subject, status, priority, and creation date.

Customizable Export Settings

The plugin provides users with customizable export settings, allowing them to choose which support tickets to export. Users can select a specific date range, ticket status, priority, and category to export. This feature is particularly useful for users who want to export only a specific set of support tickets.

Export Multiple Tickets at Once

The SupportCandy Export Ticket plugin allows users to export multiple support tickets at once. Users can select multiple tickets using the checkboxes next to each ticket in the SupportCandy plugin and then export them to a CSV file. This feature saves users time and effort by allowing them to export multiple tickets in one go.

Easy Installation and Setup

The SupportCandy Export Ticket plugin is easy to install and set up. Users can install the plugin from the WordPress plugin repository and activate it with just a few clicks. Once activated, the plugin adds a new option to the SupportCandy plugin menu, allowing users to export their support tickets.

Use Cases for SupportCandy Export Ticket Plugin

Exporting Support Tickets for Analysis

One of the most common use cases for the SupportCandy Export Ticket plugin is exporting support tickets for analysis. Users can export their support tickets to a CSV file and then open the file in a spreadsheet program like Microsoft Excel or Google Sheets. This allows users to analyze their support tickets and identify trends, such as the most common support issues or the busiest times for support requests.

Backing Up Support Tickets

Another use case for the SupportCandy Export Ticket plugin is backing up support tickets. Users can export their support tickets to a CSV file and then store the file on their computer or in the cloud. This ensures that users have a backup of their support tickets in case of a website crash or data loss.

Sharing Support Tickets with Team Members

The SupportCandy Export Ticket plugin also allows users to share support tickets with team members who do not have access to the SupportCandy plugin. Users can export support tickets to a CSV file and then share the file with team members via email or cloud storage. This allows team members to review and analyze support tickets without having to log in to the SupportCandy plugin.

Conclusion

The SupportCandy Export Ticket plugin is a useful add-on to the SupportCandy helpdesk plugin for WordPress. It provides users with the ability to export their support tickets to a CSV file, which can be opened in a spreadsheet program for analysis. The plugin is easy to install and set up and provides users with customizable export settings and the ability to export multiple tickets at once. The plugin is particularly useful for users who want to analyze their support tickets outside of the SupportCandy plugin, back up their support tickets, or share support tickets with team members.