SupportCandy Gravity Form Integration

SupportCandy Gravity Form Integration WordPress plugin allows users to integrate Gravity Forms with SupportCandy. Gravity Forms is a popular form builder plugin for WordPress that allows users to create complex forms with ease. SupportCandy is a helpdesk and support ticket system that is designed to help businesses manage customer inquiries and support requests. By integrating Gravity Forms with SupportCandy, users can create custom forms that can be used to collect information from customers and create support tickets automatically.

Primary Function

The primary function of SupportCandy Gravity Form Integration is to allow users to create custom forms using Gravity Forms and integrate them with SupportCandy. This integration makes it possible to automatically create support tickets from the form submissions, which can help streamline the support process and improve customer satisfaction.

Features

SupportCandy Gravity Form Integration comes with a range of features that make it a powerful tool for businesses looking to improve their support process. Some of the key features of this plugin include:

1. Custom Form Creation

With SupportCandy Gravity Form Integration, users can create custom forms using the powerful Gravity Forms plugin. These forms can be customized to collect specific information from customers, such as their name, email address, and support request details.

2. Automatic Ticket Creation

When a customer submits a form, SupportCandy Gravity Form Integration automatically creates a support ticket based on the information provided. This can help businesses to respond to customer inquiries more quickly and efficiently.

3. Custom Fields

SupportCandy Gravity Form Integration allows users to create custom fields that can be added to the support ticket. This makes it possible to collect additional information from customers, such as their order number or product details.

4. Multiple Forms

SupportCandy Gravity Form Integration supports multiple forms, which means that businesses can create different forms for different types of support requests. This can help to ensure that the right information is collected for each type of support request.

5. Easy Integration

SupportCandy Gravity Form Integration is easy to integrate with both Gravity Forms and SupportCandy. Users can simply install the plugin, configure the settings, and start creating custom forms.

Use Cases

SupportCandy Gravity Form Integration can be particularly useful for businesses that receive a high volume of support requests. By creating custom forms that are integrated with SupportCandy, businesses can streamline the support process and respond to customer inquiries more quickly and efficiently. Some specific use cases for this plugin include:

1. E-commerce Businesses

E-commerce businesses can use SupportCandy Gravity Form Integration to create custom forms that collect information about customer orders, such as order numbers and product details. This information can then be used to create support tickets automatically, which can help businesses to respond to customer inquiries more quickly and efficiently.

2. Service-Based Businesses

Service-based businesses can use SupportCandy Gravity Form Integration to create custom forms that collect information about customer service requests. For example, a landscaping business could create a form that collects information about a customer’s lawn care needs. This information could then be used to create a support ticket automatically, which could help the business to respond to customer inquiries more quickly.

3. Software Companies

Software companies can use SupportCandy Gravity Form Integration to create custom forms that collect information about customer support requests. For example, a software company could create a form that collects information about a customer’s software issue. This information could then be used to create a support ticket automatically, which could help the company to respond to customer inquiries more quickly.

Conclusion

SupportCandy Gravity Form Integration is a powerful WordPress plugin that can help businesses to streamline their support process and improve customer satisfaction. By integrating Gravity Forms with SupportCandy, users can create custom forms that collect specific information from customers and create support tickets automatically. With features such as custom fields and support for multiple forms, this plugin is a versatile tool that can be used in a range of different businesses and industries.