SupportCandy Sla

Supportcandy SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies. You can set SLA policies in settings with conditions and time. Whenever there is any activity in ticket e.g. create ticket, change status, reply ticket, etc. SLA policies are checked for it and adds first matched policy time to it.

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  • Version : 2.1.2 report
  • Updated on: March 4, 2021
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