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Tessera – Knowledge Base & Support Forum WordPress Theme
Tessera is a modern, responsive WordPress theme designed to serve as a knowledge base and support forum. It is ideal for businesses that want to provide a self-serve online library of information about their products or services, and a platform for customer interaction and support. The theme is designed to help users find the answers they often have without putting any strain on your support staff. The design ethos of Tessera is to provide a comprehensive, easy-to-use, and visually appealing platform for information dissemination and customer support.
Key Features of Tessera
Tessera is fully packed with features that make it a versatile theme for any business looking to improve their online customer support.
Support Forum and Ticketing
Tessera is fully compatible with the most popular WordPress forum plugin, bbPress, allowing you to create a fully functional forum in minutes. It is also compatible with the Awesome Support plugin, which is a versatile and feature-rich helpdesk & support ticketing system.
Online Shop Integration
Tessera is compatible with WooCommerce, the most popular e-commerce plugin for WordPress, allowing you to set up an online shop in minutes.
Customization and Design
Tessera offers a rich set of live customization options that allow you to tailor your theme with ease. It is crafted with Elementor, the most advanced page builder for WordPress, and comes with 12 custom Elementor widgets. It also features a clean and modern design built with Bootstrap 4.
Search and Rating System
Tessera features a live search function that provides users with results as they type their query. It also has a like&dislike rating system for articles, allowing users to rate the usefulness of your content.
Other Notable Features
Tessera also offers seamless integration with Gutenberg and WordPress 5.x, compatibility with MailChimp for WordPress and Contact Form 7, advanced bbPress user profiles, front-end login form, fast CSS masonry grid layouts, and more.
Use Cases for Tessera
Tessera is an excellent choice for businesses that have a large customer base and need to provide extensive support and information about their products or services.
For example, a technology company could use Tessera to create a comprehensive knowledge base about their products, helping customers to troubleshoot issues or learn more about product features. The support forum can serve as a platform for customers to ask questions, share tips and tricks, and interact with the support team.
Similarly, an e-commerce store could use Tessera to provide support for their customers, answer frequently asked questions, and host discussions about their products. The integration with WooCommerce also allows them to seamlessly link their support platform with their online store.
In conclusion, Tessera is a versatile, feature-rich WordPress theme that can significantly enhance a business’s customer support capabilities. Its modern design, coupled with its extensive customization options and integration with popular plugins, makes it a compelling choice for any business looking to improve their online customer support.
